Deposits and Payment Collection.

Deposits and Payment Collection

Deposits are collected from clients at booking and protect your time if they cancel late or no-show.

How deposits work

When a client accepts your bid, they pay a deposit (typically 50% of the service price) immediately. The remaining balance is held on their card. After you mark the service complete, the remaining balance is automatically charged.

Setting your deposit percentage

You control your deposit percentage in Settings under Deposit preferences. You can set a percentage (10% to 50%) and a minimum amount. The minimum ensures you're protected even on lower-priced bookings.

Late cancellations

If a client cancels within 24 hours of the appointment, they forfeit their deposit and it's paid out to you. If they cancel with more than 24 hours notice, they get a refund.

No-shows

If a client doesn't show and didn't cancel, report the no-show through the app. The deposit is released to you after a brief review window.

Cash payments (Flex Pay)

If you have Flex Pay, clients can pay the remaining balance in cash at the appointment. The deposit is still collected by card at booking. You collect cash at the door for the rest. See the Flex Pay article for details.

Client-side view

Clients see the deposit amount clearly at checkout. There are no surprise fees on their end. The total they pay equals the service price you quoted, split into deposit plus remaining balance.